Unable to Request approval Change record for one of the Users - Support and Troubleshooting

Unable to Request approval Change record for one of the Users Issue Unable to Request approval Change record for one of the Users. The state is stuck at ASSESS. Release Paris Patch 7. Cause A custom BR was causing it. Did a session debug and found out the issue. (xxxxx - sys id of the BR) Example: Java Stack Trace = Root cause of JavaScriptException: java.lang.StackOverflowError : java.lang.StackOverflowError: java.lang.Exception. (Exception.java:102) java.lang.ReflectiveOperationException. (ReflectiveOperationException.java:89) java.lang.reflect.InvocationTargetException. (InvocationTargetException.java:72) sun.reflect.GeneratedConstructorAccessor27.newInstance(Unknown Source) sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) java.lang.reflect.Constructor.newInstance(Constructor.java:423) org.mozilla.javascript.MemberBox.newInstance(MemberBox.java:184) com.glide.script.glide_elements.GlideElementReference.getCustom(GlideElementReference.java:227) com.glide.script.GlideElement.get(GlideElement.java:353) org.mozilla.javascript.ScriptableObject.getProperty(ScriptableObject.java:2318) org.mozilla.javascript.ScriptRuntime.getObjectProp(ScriptRuntime.java:1529) org.mozilla.javascript.ScriptRuntime.getObjectProp(ScriptRuntime.java:1522) org.mozilla.javascript.gen.sys_script_4fb19788dbdaa8101ac06682ca9619ce_script_4838._c_getAllManagers_2(sys_script.xxxxxxxxxx.script:20) org.mozilla.javascript.gen.sys_script_4fb19788dbdaa8101ac06682ca9619ce_script_4838.call(sys_script.xxxxxx.script) Resolution Deactivate the custom BR or edit the conditions based on the custom requirement.