HR - sn_hr_core.case_writer is not able to create a reminder - Known Error

HR - sn_hr_core.case_writer is not able to create a reminder Description Role sn_hr_core.case_writer is not able to create a reminder in Agent Workspace.

Steps to Reproduce

1. Login as a user with the sn_hr_core.case_writer role. 2. Select a case on the HR WS. 3. Click the 3 dots, then click Set reminder. Notice the user can not create and save a reminder.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

The workaround is to add a Create .* ACL "on the [sn_hr_core_reminder] table in "Human resources Core Scope", and add the 'sn_hr_core.case_writer' role in the ACL as well.