Major Incident Management Workbench : Add SMS as Communication ChannelIssue How we can add SMS checkbox in Major Incident Management Workbench ResolutionFor the incident table, the functionality for SMS and conference appears only if you activate the Notify plugin (com.snc.notify) and the com.snc.iam.notify_number property value is set to the registered notify number. Please refer to product documentation Since the Notify plugin (com.snc.notify) is not installed and the "com.snc.iam.notify_number property" value is set to the registered notify number is not set hence SMS check on Major Incident Management Workbench is unavailable. Plugin- https://<<Instance Name>>.service-now.com/nav_to.do?uri=v_plugin.do?sys_id=com.snc.notify System Property - https://<<Instance Name>>.service-now.com/sys_properties.do?sys_id=bbd82b83bf010200216a85ce2c0739e6&sysparm_record_target=sys_properties