Agent Workspace Inbox will not show available Walk-Up interactions/work items for UsersIssue Agent Workspace Inbox will not show available Walk-Up interactions/work items for UsersResolutionWhen the AWA assignment worker looks for work items to assign, it queries a database view named u_awa_*_work_item, where * is replaced by the Sys ID of the Service Channel. For the Walkup channel, this Database view is named "u_awa_48e395bc3b102300f1612c2b54efc46f_work_item". This view is meant to be built from a combination of columns from the awa_queue table, awa_work_item table, and the table that the work items reference. For walk-up, this should be the Interaction table. However, in this case, the third table to be included in the view was wu_appointment. It appears that some experimentation may have been done where the service channel's work item table was briefly changed to wu_appointment, and that when it was switched back to using the interaction table, this view table entry was not updated along with it as it should have been. The result is that the assignment worker's queries for items to assign are/were coming empty because they were looking for work items referencing the wrong table. To change the table, follow the steps below. NEXT STEPS: 1. Navigate to System Definition > Database Views 2. In the "Name" column search for "u_awa_48e395bc3b102300f1612c2b54efc46f_work_item" and go to the record 3. In the View Tables related list, open the record for "wu_appointment" 4. Change the Table to "Interaction [interaction]" 5. Save the form