Agent Workspace opens wrong table view when opening a record from Drill-In report - Known Error

Agent Workspace opens wrong table view when opening a record from Drill-In report Description Build information: Orlando

The Environment: Agent Workspace

Issue Description: Agent Workspace opens wrong table view when opening a record from Drill-In report

Business Impact: Some

Investigations carried out so far and any findings: Issue is reproducible on all supported releases

Steps to Reproduce

On OOB instance:

- Navigate to Workplace Experience > Administration > Landing Pages and set all the OOB landing pages to Active False - Import attached update set and commit to the instance. This will add a new Landing page with a report. - Open Agent Workspace - The landing page should show a Count report, click on the number to drill-in - This will open a list of incidents, open one of the incidents

Expected: Incident form opens Actual: URL shows the table as "Task" not "Incident". The activity does not show up.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.