Amazon Service Catalog Item cannot load variables- Unable to retrieve launch paths for product: access deniedIssue 1. Impersonate as any user that doesn't access to Amazon Service Catalog2. Open the Service Catalog Item on the service portal or from the platform(maintain items) Expect: Catalog Item to load all variables Actual: None of the variables were loaded. Error: Unable to retrieve launch paths for product sysid: access deniedUnable to retrieve provisioning artifacts for product sysid: access deniedReleaseQuebec Patch 1 Hotfix 1CauseThe user was not assigned to the required group "order aws products" as per requirement: The section "Configuring AWS Service Management Connector scoped application" talks about permission and the group needed to give to end-users.Configuring ServiceNowResolutionAssign the user to the group "order aws products". 1.Go to the affected user record 2.In the related list tab - Groups. Click Edit.3.Find and add "order aws products" to the Group list . Press save. Related LinksDebug security did not detect any ACL failure as this is not role-related but rather user group-related.