On Catalog task form when 'Source Request' button is clicked, the rendered UI page does not display data


Description

On Catalog task form after 'Source Request' button is clicked, the source request UI page that gets rendered does not display any data.

Instead it looks like this,

 

Cause

Following records has been customized which caused this issue

1) UI page: 'source_request' -> https://<INSTANCE_NAME>.service-now.com/sys_ui_page.do?sys_id=9b36007b37c13000158bbfc8bcbe5d69
2) Script Include: 'ProcurementUtils' -> https://<INSTANCE_NAME>.service-now.com/sys_script_include.do?sys_id=378ec0bb37c13000158bbfc8bcbe5d17
3) Script Include: 'ProcSourceRequestManager' -> https://<INSTANCE_NAME>.service-now.com/sys_script_include.do?sys_id=b520d0bcff0302003706ffffffffff5c

Resolution

After reverting above mentioned customized records to OOB version, the issue got resolved.