How to redirect knowledge article link in VA Agent search result to portal instead of native UISummaryThe requirement here is to redirect KB search results to open in portal instead of native UI. This is done to avoid the end-user from toggling between the 2 views.ReleaseAll supported releasesInstructions1. Check if the virtual agent lite version is currently installed. You need to install the full version. The redirection will not work in the lite version.2. You can do this via the plugin - sn_itsm_va 3. Navigate to virtual agent designer, and open the contextual search topic 4. Clone/duplicate the topic 5. Open the flow for the cloned topic. 6. Click on the block which says - Display multi-link 7. Open the Link List Value Expression section 8. Replace line 6 from portal: vaInputs.portal to portal: "sp" 9. Run the topic and the links will now open in portal view. Related LinksThe Link List Value Expression should look like this for line 6. The end result for the KBs listed in search will be pointing to portal instead of native UI: