Description field is getting empty when users put a value and save the formIssue When users are trying to update the Description field with a value on the HR task form and click on Save, the field is getting blank STEPS TO REPRODUCE : Login to the affected instance Navigate to HR cases and open any of the HR cases which is in the ' Work In progress' StateIn the related links click on ' Add Task'Fill in all the details on the HR task form and give a value in the description field Save the form We can see that the description field is getting blankCauseThe issue is caused because of the out of the box business rule " Sync description with rich_description "ResolutionThe issue is caused because of the out of the box business rule " Sync description with rich_description "https://<instance_name>.service-now.com/sys_script.do?sys_id=a9b9acc8532f2300ff25ddeeff7b1294&sysparm_record_scope=d4ac3fff5b311200a4656ede91f91af2&sysparm_nostack=trueThis Business rule is copying the value from the field rich_description over to the description If users are not entering a value in the rich_description, on save when the BR runs it is copying the empty value to the description field