Standard Ticket page header does not show multi-line text with all the line breaks - Known Error

Standard Ticket page header does not show multi-line text with all the line breaks Description Standard Ticket page header does not show multi-line text with all the line breaks

Steps to Reproduce

1. On the UI16, open an incident record and update the description field with few lines, each separated with a new line or enter/return. 2. Go to Standard Ticket configuration and open the entry for the incident. Make sure short_description is set to show always 2. Open the same record on the ticket page. (/sp?id=ticket&table=incident&sys_id= ) 3. Expand the show more button, to show the short description

Expected: the line breaks should be as in the native UI Actual: Line breaks are ignored and showing all lines in only one line.

Workaround After carefully considering the severity and frequency of this problem and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience.