Standard Change workflow is not removed when changing the type from Standard to NormalIssue On Change request, when changing the type from Standard to Normal, the Standard change workflow is not removed/both standard and normal workflows are shownCauseIn the OOB ChangeRequestSNC script include: In the below lines "_getWorkflowFromType", it tries to retrieve the workflow. However, the name of the customers workflow deviates from OOB workflow. The retrieve function looks like this: _getWorkflowFromType: function(type){ var workflow = ""; switch (type){ case ChangeRequest.EMERGENCY: workflow = this.EMERGENCY_WORKFLOW; break; case ChangeRequest.NORMAL: workflow = this.NORMAL_WORKFLOW; break; case ChangeRequest.STANDARD: workflow = this.STANDARD_WORKFLOW; break; } return workflow; }, ...and the values of those strings: EMERGENCY_WORKFLOW: "Change Request - Emergency", STANDARD_WORKFLOW: "Change Request - Standard", NORMAL_WORKFLOW: "Change Request - Normal", So, if the workflows are named anything other than this, the "_getWorkflowFromType" function needs to be overridden in the Script Include "ChangeRequest" OR, just override the workflow name variables. That will also work. Depending on your setup, you may need to handle more workflows, that's when overriding the function will be better option.ResolutionChangeRequestSNC is read only and as such cannot be modified. You can override the script include ChangeRequestSNC by modifying the script include ChangeRequest.The steps to override the script include: 1. Open the OOB read only script include "ChangeRequestSNC" 2. Open the OOB script include "ChangeRequest" 3. In the ChangeRequestSNC script, copy all the code from line 6 to 515. 4. In ChangeRequest, paste the code you copied into the script at line 9.5. Save ChangeRequest. 6. In ChangeRequest, Line 16, 17, 18 depending on which workflows names you have changed update the variable with the name of your workflow/s Eg. 16. EMERGENCY_WORKFLOW: "Change Request - Emergency", 17. STANDARD_WORKFLOW: "Change Request - Standard", 18. NORMAL_WORKFLOW: "Change Request - Normal", If you have named your standard workflow, Standard V2Then in line 17 replace "Change Request - Standard", with "Standard V2" Do the same with any other workflows that you have renamed. Save This was tested on an OOB and it worksRelated LinksSteps to reproduce on OOB: 1. Open the Change Request - Standard workflow and rename it to eg. Standard V2 2. Open the Change Request - Normal workflow and rename it to eg. Normal V2 3. Ensure the renamed workflows are published 4. Create a Standard Change and save it. 5. Change the type to Normal and save. 6. Click the Show workflow ui action in the Related links on the change form. 7. You should see both workflows. After overriding the ChangeRequestSNC script include with the steps in the solution provided, only the normal workflow is displayed.