Advanced view rule is not honored in pop_up view but a non-advanced view rule is - Known Error

Advanced view rule is not honored in pop_up view but a non-advanced view rule is Description When creating an advance view rule script and bring up a pop_up view using the reference Icon on a record. The view rule is not applied. However when not using an advanced script the view rule applies to the pop_up view when hovering over the reference Icon using a simple condition to apply.

Steps to Reproduce

1. Create a view rule on the sys_user table with condition is "gender is male" 2. View is set to "ITIL_view" 3. Navigate the the sys_user table and edit the list view to add the "Gender" column 4. Notice that the view rule is honored when hovering over the reference icon brining up the sys_popup view on the user record 5. Now on your view rule that you just created check the "advanced" script and add the following below

(function overrideView(view, is_list) {

// Add your code here if (gs.getUser().hasRoles()){ answer = "itil_view"; // set the new view to answer }else{ return; } })(view, is_list);

If the user has a role then we use the "itil_view". However the advance script does not work.

Workaround After carefully considering the severity and frequency of this problem and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience.