Virtual Agent does not honor label capitalization of choice options Issue Virtual Agent does not honor label capitalization of choice options.For example, if the "Name" in the below example has a capital letter 'S' in the string "Someone else" Observe that the VA shows the output as "someone else" instead of "Someone else" ReleaseAllCauseThe system does look for the key in 'sys_ui_message' and then retrieves the message from that recordThere is a possibility of an entry for "someone else" in 'sys_ui_message', so it always retrieves that record when a word"someone else" is identified.As the message Is in the lower case, it always displays the string in the lower case.ResolutionThe most possible solution would be to delete the 'sys_ui_message' with the "key" as "someone else" from the above example.Once the Record is deleted, it stopped reading the message record and displays the "string" provided in the ''Name" field.