How to delete user info completely for user already registered in VAM


Description

During VAM user registeration if any user is not completely registered successfully for some reason, when they want to use same e-mail address to registered again, after input the mail address, the below error will show up on the screen.

VAM user Registration Screen Error " The email you entered is awaiting activation."

https://<Instance name>.service-now.com/vam?id=vm_registration



Release or Environment

Any version of Vaccine Administration

Instructions

In order to delete an external user completely from the system, need to delete the records from the following tables.
1. sys_user or csm_consumer_user (Both the lists will lead to the same record only.)
2. csm_consumer
3. user_registration_request

Once the above records corresponding to the external user are deleted, the customer should be able to re-register the same user.