Agent Workspace: On new records, dependent field displays choices from another table - Known Error

Agent Workspace: On new records, dependent field displays choices from another table Description Agent Workspace: On new records, dependent field displays choices from another table

Steps to Reproduce

1) Create a custom table extending task, for example: u_security_grc_ticket 2) Create a custom field of type Choice on the task table called: u_status_reason 3) Make the custom field dependent on the State field and set Choice to Dropdown with -- None -- 4) Add the following choices to the sys_choice table: Table: u_security_grc_ticket Element: u_task_status_reason

Value: Share Label: Share Dependent Value: 1

Value: Avoid Label: Avoid Dependent Value: 1

Table: incident Element: u_task_status_reason Value: Incident Call Label: Incident Call Dependent Value: 1

5)Add the u_status_reason field on the incident form on the Workspace View 6) On Agent Workspace, create a new Incident 7) On the State, the default value is set to New and the Status reason field has the correct dropdown value of Incident Call 8) Change the State field to In Progress 9) Change the State field back to --None-- Result: The Status reason field now displays the choices configured for the u_security_grc_ticket table.

This was tested and reproduced on Paris release and was working in Orlando.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.