Automation Store - Support and Troubleshooting

Automation Store Summary The Automation Store is a one-stop solution for customers and partners who would like to utilize self-service on Now Support. It has replaced the Service Catalog and Plugin store interfaces and gives you a single entry point for your catalog and plugin needs. Here you'll learn how to access the Automation Store, request Plugins/Automations/Service Catalog items, understand how to bookmark items, and find a list of the most popular plugins and automations listed you have access to.

How do I access the Automation Store? Access Now Support ( https://support.servicenow.com/now ) Click on Automation store from global navigation Components and features Automation Store landing page: Left Navigation - Can be used to filter specific automations My Bookmarks - All the Automation bookmarks/favorites can be access from this location Navigation breadcrumb My Bookmarks - Shows 3 cards from my bookmark list Featured Automations - Lists 9 cards based on historical used from all companies Icon to mark any items under bookmark/favorite Icon to open the request form Icon to remove an item from bookmark/favorites list

<img style="align: baseline;" title="" src="/sys_attachment.do?sys_id=2965632f1b2659549f20ece7624bcbff" alt="View of Automation store, after clicking from Service Portal home page. 8 items on the page are highlighted with numbers: 1 All Automations 2 My Bookmarks 3 Home - Automation Store 4 My Bookmarks 5 Featured Automations 6 Favorite star icon 7 Request button with cart 8 Favorited item with yellow star" width="950" height="457" align="baseline" border="" hspace="" vspace="" /> Plugin landing page Shows total numbers of plugins available for activation Provides filter capability by product family and subscription model In page search to look for a specific plugin by plugin name or plugin ID Pills to show applied filters with an option to clear all filters Sorting control - Default sorting is by recently added with an option to sort by name Pagination control to navigate to next page

<img style="align: baseline;" title="" src="/sys_attachment.do?sys_id=7565a32f1b2659549f20ece7624bcb15" alt="Screenshot of Plugin Landing Page in Now Support includes 6 numbered locators: 1 identifies Plugin header 2 Filter box 3 Type in Search Plug in box 4 Clear All Filter 5 Sort box 6 numbered pages to scroll through plugins" width="950" height="748" align="baseline" border="" hspace="" vspace="" /> Service catalog landing page Number of catalog items available for users. Please note the catalog visibility is based on user role and will differ for different users. Sub category filters for Service catalogs In page search to look for a specific catalogs by catalog name or description Catalog tabs - Default tab shows all the catalogs, Frequently used by me populates catalogs based on users' historical usage and Frequently used by organization shows catalogs based on historical usage from users' company Sort control - Default sorting is by popularity (most used catalog on top) Pagination control to navigate to next page

<img style="align: baseline;" title="" src="/sys_attachment.do?sys_id=6965a32f1b2659549f20ece7624bcb11" alt="Image of Service Catalog landing page inside Automation Store with numbers on separate parts of page to identify different features: 1 is the Service Catalog with boxes for options available to request each item 2 is the list of categories you can pick from Cloud Infrastructure, Instance Management, Request Items, and Security and Access 3 search catalogs free type box and 4 identifies SC items frequently used by you, or your organization." width="950" height="760" align="baseline" border="" hspace="" vspace="" /> My Bookmarks In page search to find specific bookmark Tabs showing bookmarks by category (Catalog/Plugin) Sort control - Default sorting by recently added with an option to sort by name

Request form Shows request form category (Catalog/Plugin) Title of the catalog/plugin with bookmark option Close button to close the form Cancel button to cancel request form Submit button to submit automation request

<img style="align: baseline;" title="" src="/sys_attachment.do?sys_id=bf5a331b1baa95549f20ece7624bcbc7" alt="The Activate a Plugin box opens with fields and buttons marked 1 Service Catalog 2 Activate Plugin 3 X in top right corner to close action 4 cancel button to cancel out of action 5 Green Submit button once you are done filling out form. " width="950" height="680" align="baseline" border="" hspace="" vspace="" /> Request confirmation box Request confirmation with link to the change/record to view and track the progress.

Clicking on the change record link will open the records will details

Related Links Below are some of the most popular plugins and automations available:

Catalog Name Activate Plugin Admin Password Reset (Non-Prod) AI Research Program Opt-out Create New RSA Request Create new user Customer Application Penetration Testing | Request Portal Database Footprint Early Release Program Registration Gov Community Cloud migration acknowledgement Instance Restore List of backups for the instance Manage On-Premise Instance My IP Information Remove Demo Data Rename an Instance Reprovision Email Retire an Instance Schedule a Penetration Test Security Testing Portal | Report a Potential Vulnerability Service and Support Experience Customer Advisory Board Upgrade an Instance VPN Requests zBoot an Instance (Non-Prod)