Cannot Close a demand and it reverts to the screening state - Support and Troubleshooting

Cannot Close a demand and it reverts to the screening state Issue Cannot Close a Demand. Reverts to the Screening State.

Cause This happens due to customization of the "task closer" Business Rule.

Resolution This happens due to customization of the "task closer" Business Rule.

Once reverted to OOB, everything works as expected.

To do so, follow the steps below.

Next Steps:

1. Navigate to System Definition > Business Rules 2. In the "Name" column search for "task closer" and go to the record 3. In the Versions related list, Right-Click the record with the Source of "System Upgrades: VersionName..." 4. Select "Revert to this version" 5. Select OK when prompted