Journal fields can only be set once by a template without refreshing the form causing possible hidden Additional Comments when templates are reappliedDescriptionIf you have a template defined that updates a Journal field, it will only display the value the first time it is applied. If you apply the template, then remove the text, then re-apply the template, the Journal field will not display the value, even though the field is set the second time by the template. This can be confirmed just using 'g_form.getValue('work_notes');' in the browser console. If the template is applied on a new record form, though, the field correctly displays the value every time the template is applied.Steps to Reproduce 1. Create a new template (sys_template.do) that sets the 'Work notes' field on the incident table.2. Go to an active incident record and apply the template. You will see the 'Work notes' field being set with the text entered in the template.3. Remove the text from the 'Work notes' field.4. Re-apply the template. The template is applied once more, but the 'Work notes' field itself does not display the text.5. Check the 'Work notes' field value in the browser console (g_form.getValue('work_notes');) and it will show it as being populated.6. Repeat the same for a new incident record (incident.do). You will see the 'Work notes' field correctly displays the value every time the template is applied after deleting the text within it.WorkaroundThis is by design inn all current releases, if a user wishes to re-apply a template, they should first undo the changes from the first application of the template. The user should click on the "Details" link in the Notification that pops up after applying the template, and then click on the "Undo Changes" link that appears. After that, a subsequent attempt to apply the template will achieve the intended result.Related Problem: PRB1433366