Paris Patch 8: Known Errorsdiv.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }Paris Patch 8 : Known ErrorsThis article presents notable known errors in Paris Patch 8, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.To view the release notes for this release family, see Paris Release Notes.Severity 1The following table lists notable Severity 1 known errors in this patch.ArticleProblemCategoryTitleKB0755290PRB1354641Discovery'Discovery - Cloud Service Account Reload' business rule can needlessly flood the MID server with 'service_account_reload' commandsKB0831487PRB1406482Tables and DictionaryDuring CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structureKB0827747PRB1408516MID ServerMID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executableKB0864187PRB1417416Platform RuntimeJVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer KB0863437PRB1438114Flow DesignerAccessing 'sc_req_item' list view causes a recursive loop resulting in a stack overflowKB0967060PRB1474838PersistenceOracle index is dropped and created on shadow table when a new column is added with an index to a table with an existing shadowKB0955986PRB1481238Software Asset Management ProfessionalThe Client Software Distribution plugin will activate the Software Asset Management Foundation plugin on a Quebec upgradeKB0959748PRB1482261Performance Analytics[Quebec] The data collection job collects the incorrect scores or no scores when the indicator has a date/time field in the filter conditions and the system date format is set to either "dd-MM-yyyy HH:mm:ss" ,"dd-MM-yyyy" or "dd/MM/yyyy"KB0958786PRB1486986PlatformSelf hosted phone-home upgrades from a pre-Quebec to a Quebec instance through HI are failing to upgrade Tomcat/OrbitKB0961282PRB14930013rd Party SoftwareConsul / Vault Issues Blocking ProvisioningKB0963231PRB1501230Configuration Management Database (CMDB)CMDB Health Correctness orphan jobs can cause instance outage/syslog size issues due to infinite looping KB0998702PRB1536553ArchivingIf not all app nodes upgrade to Rome, the new configuration management database (CMDB) Data Manager's 'Archive Configuration Items' rule can run and archive the whole CMDBKB0999675PRB1537778MID ServerIn Rome, CyberArk credentials cannot be looked up through the IP on a particular safeKB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target tableSeverity 2The following table lists notable Severity 2 known errors in this patch.ArticleProblemCategoryTitleKB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automaticallyKB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids valuesKB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" propertyKB0958489PRB1281005Agent WorkspaceAttachment - Attachments are not copy into Incident from InteractionKB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open themKB0754246PRB1316881Authorization/Legacy ACLsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not displayKB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxyKB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope versionKB0823092PRB1331004Asynchronous Message BusVirtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken"KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clickedKB0793682PRB1348179Platform SecurityThe System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled jobKB0755203PRB1350354Core PlatformBusiness Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar GeneratedKB0780003PRB1351085EmailThe stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory conditionKB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference fieldKB0755855PRB1353927Event ManagementEvent Management dashboard is not loading and multiple EM impact jobs are stuckKB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]KB0783073PRB1362325Asynchronous Message BusA Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSocketsKB0793158PRB1362706Performance AnalyticsPA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available"KB0782251PRB1364044Service Catalog: Service Portal WidgetsService Portal Widgets fail when they are in sn_scportal scope due to plugin com.glideapp.servicecatalog.portal loaded too early to install the scoped appKB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focusKB0793177PRB1369986Performance Analytics[waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of contentKB0861845PRB1373208Mobile PlatformMobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By AppletsKB0785047PRB1373497Performance Analytics[Quebec] Text index collection fails for the monthly indicatorKB0793317PRB1373680Project Portfolio ManagementClicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new formKB0793289PRB1375768Performance AnalyticsExporting to PDF does not include the data visualization patterns when they are employed on graphsKB0793928PRB1377661Performance Analytics[ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto'KB0963758PRB1377812Knowledge ManagementA facet request error is displayed when running a search in Knowledge ManagementKB0866577PRB1378161DiscoveryNetwork Switch Pattern fails at various stages at SNMP provider on subsequent queriesKB0793967PRB1380126DiscoveryDiscovery is causing IP address flappingKB0825512PRB1380393Flow DesignerAn update to the field using inline script results in field value 'fd-scripted' when the flow If flow is executed for first time by user who doesn't have flow_designer or admin roleKB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification checkKB0821387PRB1388280Software Asset Management ProfessionalThe Software Asset Management Adobe plugin does not correctly collect user subscriptions for indirect group assignmentsKB0820122PRB1388587Service MappingAn incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application servicesKB0830008PRB1389445Performance Analytics[Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readersKB0817926PRB1390666PatternsUnable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensorKB0819224PRB1392062Platform Level Encryption'My Company Applications' will not load if the Key Management Framework plugin is installed in OrlandoKB0819928PRB1394390HTML EditorWhen adding an HTML editor (TinyMCE) to a form, an error appears in the consoleKB0953537PRB1394868DiscoveryDiscovery Status "Started" probe count incorrect when probe launch is aborted by prelaunch checkKB0994504PRB1397822Automated Test FrameworkATF step 'Set Field Values' is not respecting Reference qualifier conditions.KB0824451PRB1403627Transaction and Session ManagementSpecial characters are not working when using keyword/filter search/special characters in the URLKB0831493PRB1407560Agent WorkspaceAgent workspace form header: links in information are missing their contextKB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readersKB0853010PRB1409119DiscoveryThe 'cleanUpCachedDiscoveryResults' results in performance issues with 'Expired Rollback Contexts' because of too much discovery_cloud_temp_results dataKB0955570PRB1414566DiscoveryTable cleanup does not perform the cascade deletion on M2M table, leaving orphaned relationship recordsKB0832840PRB1416016Virtual Agent Lite for ITSMThe search result for the catalog item link in the Virtual Agent opens a broken pageKB1001096PRB1416403Software Asset Management ProfessionalAdding an Upgrade under the Downgrade rights for Software Models which are part of a Suite causes an infinite loop during ReconciliationKB0855649PRB1420890Configuration Management Database (CMDB)Upgrading from New York to Orlando causies static .js and .css files to not load in some pagesKB0856342PRB1422481PatternsRunning a discovery against a Linux server does not populate the related lists 'CI IPs' and 'DNS Name for CIs'KB0870191PRB1423571Service PortalScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focusedKB0859518PRB1425278MID ServerWindows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files)KB0870361PRB1427577Core PlatformSession times out in Agent Workspace while the user is still activeKB0858554PRB1429834MID ServerMID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe)KB0954310PRB1430028PersistenceList view on a rotated table shows null values when three or more ORDER BY columns are addedKB0863096PRB1430553Performance AnalyticsInteractive filters do not work on homepages, but work on dashboardsKB0861828PRB1436659PatternsThe baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discoveryKB0866931PRB1436701MID ServerWindows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the patternKB0863685PRB1442388Event ManagementThe MID Server's web server extension that set to use a certificate may fail to start after upgrading to ParisKB0868395PRB1445321Flow Designer[Scheduled Jobs] The 'cleanup_sys_json_chunks_missing_parent_sys_flow_report_doc' and 'cleanup_sys_json_chunks_missing_parent_sys_flow_context' scheduled jobs create a full table scanKB0864743PRB1446856Performance Analytics[com.snc.pa.dc.recordwatcher.filter] [PA] Data Collection Job using RecordWatcherFilter ignores the Indicator's additional condition when it is based on a Duration field and the time zone used is not UTCKB0953863PRB1447511MID ServerHotfix for PRB1419895 Lack of Certificate Validation causes MID Server certificate chain errors when customer has self-signed cert injected by firewall/proxyKB0869200PRB1449345DiscoveryThe EMC Isilon pattern creates a large amount of relationships between the disks and the fileshare, and consumes high memoryKB0868359PRB1453021Forms and FieldsWhen the page is resized to 200%, the scroll bar appears below the stages of the new record form and is not accessible via the keyboardKB0869981PRB1453865Human Resources Service ManagementRecord producer variables via the HRM Todos Summary widget contain NULL values ( continuation of PRB1385665)KB0868333PRB1454812Service MappingThe Dynamic Services recomputation process stops when pre-processing takes too much timeKB0967360PRB1456973Field Service ManagementFSM Appointment Booking - Unable to select days from the calendar componentKB0870589PRB1458728Agent WorkspaceDisabled custom content root elements still rendered in (classic) Agent WorkspaceKB0951746PRB1459906Service Mapping"Queue layer 2 connection calculations" script action causes delay in sysevent processingKB0954956PRB1460040Forms and Fields[WorkspaceNow] Text area string fields are constrained to the max length of the dictionary tableKB0954619PRB1460156Software Asset Management ProfessionalSCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deletedKB0958294PRB1474225Domain SupportThe domain tree should not be loaded when domain separation is not usedKB0952923PRB1474474MID Servermid_server.down events running script action 'Fail over MID server' where there is a large ECC Queue backlog can block instance system event queue processingKB0953214PRB1475444PatternsInvalid 'Table' selected on the SNMP OID Classification record - Scoping issue with SNMP OID records when updating the Table value - Dictionary is missing the allow_public=true for the Table fieldKB0953267PRB1475575ArchivingParis: sys_class_name is not populated for archived task records and is impacting global search resultsKB0955250PRB1477005Software Asset Management ProfessionalSAMP reconciliation: The LMR page times out when allocating rights to clusters on Per Core with client access licenses (CAL)KB0961319PRB1481561Configuration Management Database (CMDB)IRE may create duplicate non-dependency relationships when the same relation is present in multiple payloads running in parallelKB0960763PRB1482415Human Resources Service Management"Recalculate assessment score" in Demand is not working as expected after Quebec upgradeKB0963752PRB1482482Software Asset Management ProfessionalIssue in the 'SamUserSubscriptionLicenseCalculator' script includeKB0964527PRB1483187Platform PerformanceMemory depletion on nodes when transforms run after a Quebec upgradeKB0962393PRB1483305Discovery'HorizontalDiscoveryProbe' has multiple mutex locksKB0960538PRB1486471Flow DesignerSlow queries occur on the sys_flow_plan_context_binding tableKB0959468PRB1489024MID ServerIn Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session failsKB0961414PRB1490701VA-DesignerThe default custom chat experience in Virtual Agent is set to inactive after upgradingKB0999425PRB1491352Human Resources Service ManagementHRSM Core Case AWA: When sn_hr_core.impersonateCheck is set to 'true', sn_hr_core_case work assignment is automatically rejected with the reason of 'No access'KB0963437PRB1491477Flow DesignerDEF0178014 : The job is not cleared if job_context is nullKB0960483PRB1491553Flow DesignerSys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relationKB0993213PRB1492353Platform LicensingInconsistencies with auto-calculation of per-user subscription allocation (System Entitlement)KB0961984PRB1495577Virtual Agent PlatformThe Virtual Agent client does not loadin QuebecKB0962220PRB1495917DiscoveryThe SNMP probe can leak pairs of the 'DefaultUDPTransportMapping' thread and the timer threadsKB0965072PRB1496501Service PortalService Portal widget dependencies are not refreshed when it is a JS file URLKB0965171PRB1497156Project ManagementExporting a project with subprojects to MS project fails to export restraint dates correctlyKB0961741PRB1497245Flow DesignerIssues with certain UI nodes where schedulers set to 'specified'KB0964501PRB1498018Platform LicensingConversion of user sets to groups fails if any of the user sets have a null subscriptionKB0965804PRB1498049DiscoveryDiscovery hangs due to extra updates to discovery_multi_page_optimistic_lockKB0963844PRB1498194Field Service ManagementNo scheduled event entries are displayed on the FSM team calendarKB0995138PRB1498234VA-Conversation ServerHovering on support options causes the web client to be blankKB0962101PRB1498365Event ManagementThe Populate UI action on the svc_ci_assoc table does not work as expected after upgrading from New York to ParisKB0996008PRB1502048PersistenceUsing an update set to add a column that is a function does not create sys_dictionary or sys_documentation records on child tablesKB0966459PRB1502796Dashboards and Home PagesIE - ITIL Homepage not displaying correctly (Customer Anthem for Outside in Testing)KB1002507PRB1504453WorkflowAccessibility - Users can not drag and drop in Workflow Editor using only keyboard inputKB0967318PRB1504794PDF GenerationExporting a pivot table report to PDF produces a blank report KB0965130PRB1505410PersistenceThe instance fails to start after an upgrade due to invalid entries in the dictionary tableKB0995402PRB1506070Store ITOM Content for DiscoveryCAPI to pattern migration process results in OOB cloud patterns to be considered as customization by the platformKB0966466PRB1507991ApprovalsThe 'Ask For Approval' action sets all records with matching 'source_table' to 'No Longer Required' when the source record is deleted before the due date is metKB0998652PRB1511165DiscoveryExcessive run-time for scheduled job 'Clean up dangling references from sys_object_source' affecting Rome instance performanceKB0967392PRB1511472Advanced Work AssignmentThe chat agent's status is automatically set to offlineKB0996841PRB1512814Core PlatformThe new async business rules update sets break when applied to pre-Rome instancesKB0993357PRB1513351PatternsRelationships of type Instantiates::Instantiated by have a reference of an empty parent (which has a sys_id in the XML) when running discovery for Windows with Hyper-V Server InstanceKB0994386PRB1516423Reporting[Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently - KB0995253PRB1520685Flow DesignerAs sys_json_chunk is larger than 1 TB, users should reduce disk usage by reducing the time to store dataKB0995569PRB1521761MID ServerECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down stateKB0996028PRB1521812Human Resources Service ManagementUsing the 'Close Complete' UI action creates duplicate audits on HR casesKB0996196PRB1522734Document ViewerHTML to PDF conversion with double byte language characters impacts the node font cacheKB0998632PRB1525232Database ConnectionsAfter upgrading to Quebec, the query patterns changed for RLQuery result in performance issues for some instancesKB0998177PRB1531882NOW Store - Conv Integ with TeamsIn MS teams, image carousel is visible even though user has selected the value for feedbackKB0998816PRB1533285Software Asset Management ProfessionalAdobe Subscription Pull - Users observe inaccurate and inefficient handling for rate-limit errorsKB1001745PRB1547917MID ServerBefore shutting down for an upgrade, MID Server fails to confirm that the service user will be able to start itself again, or report the issue, leaving the MID Server in Status=Down (start.bat: OpenService FAILED 5. )KB0829912PRB576612UI Components[TBF] Translated fields still using English Sort OrderKB0523398PRB579732EmailEmail Client displays an empty windowKB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to commaKB0678206PRB626041Service CatalogWhen g_form.removeOption method is used in a Client Script, it does not get honored when it is aimed at a Variable fieldKB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selectedKB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View insteadKB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_orderKB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabledKB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tablesKB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render