Paris Patch 8: Known Errors - Known Error

Paris Patch 8: Known Errors div.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }

Paris Patch 8 : Known Errors

This article presents notable known errors in Paris Patch 8, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Paris Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0755290 PRB1354641 Discovery 'Discovery - Cloud Service Account Reload' business rule can needlessly flood the MID server with 'service_account_reload' commands KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0864187 PRB1417416 Platform Runtime JVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer KB0863437 PRB1438114 Flow Designer Accessing 'sc_req_item' list view causes a recursive loop resulting in a stack overflow KB0967060 PRB1474838 Persistence Oracle index is dropped and created on shadow table when a new column is added with an index to a table with an existing shadow KB0955986 PRB1481238 Software Asset Management Professional The Client Software Distribution plugin will activate the Software Asset Management Foundation plugin on a Quebec upgrade KB0959748 PRB1482261 Performance Analytics [Quebec] The data collection job collects the incorrect scores or no scores when the indicator has a date/time field in the filter conditions and the system date format is set to either "dd-MM-yyyy HH:mm:ss" ,"dd-MM-yyyy" or "dd/MM/yyyy" KB0958786 PRB1486986 Platform Self hosted phone-home upgrades from a pre-Quebec to a Quebec instance through HI are failing to upgrade Tomcat/Orbit KB0961282 PRB1493001 3rd Party Software Consul / Vault Issues Blocking Provisioning KB0963231 PRB1501230 Configuration Management Database (CMDB) CMDB Health Correctness orphan jobs can cause instance outage/syslog size issues due to infinite looping KB0998702 PRB1536553 Archiving If not all app nodes upgrade to Rome, the new configuration management database (CMDB) Data Manager's 'Archive Configuration Items' rule can run and archive the whole CMDB KB0999675 PRB1537778 MID Server In Rome, CyberArk credentials cannot be looked up through the IP on a particular safe KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0823092 PRB1331004 Asynchronous Message Bus Virtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken" KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0793682 PRB1348179 Platform Security The System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled job KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB0780003 PRB1351085 Email The stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory condition KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0755855 PRB1353927 Event Management Event Management dashboard is not loading and multiple EM impact jobs are stuck KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0783073 PRB1362325 Asynchronous Message Bus A Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSockets KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0782251 PRB1364044 Service Catalog: Service Portal Widgets Service Portal Widgets fail when they are in sn_scportal scope due to plugin com.glideapp.servicecatalog.portal loaded too early to install the scoped app KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0861845 PRB1373208 Mobile Platform Mobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets KB0785047 PRB1373497 Performance Analytics [Quebec] Text index collection fails for the monthly indicator KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0793928 PRB1377661 Performance Analytics [ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto' KB0963758 PRB1377812 Knowledge Management A facet request error is displayed when running a search in Knowledge Management KB0866577 PRB1378161 Discovery Network Switch Pattern fails at various stages at SNMP provider on subsequent queries KB0793967 PRB1380126 Discovery Discovery is causing IP address flapping KB0825512 PRB1380393 Flow Designer An update to the field using inline script results in field value 'fd-scripted' when the flow If flow is executed for first time by user who doesn't have flow_designer or admin role KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0821387 PRB1388280 Software Asset Management Professional The Software Asset Management Adobe plugin does not correctly collect user subscriptions for indirect group assignments KB0820122 PRB1388587 Service Mapping An incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services KB0830008 PRB1389445 Performance Analytics [Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readers KB0817926 PRB1390666 Patterns Unable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor KB0819224 PRB1392062 Platform Level Encryption 'My Company Applications' will not load if the Key Management Framework plugin is installed in Orlando KB0819928 PRB1394390 HTML Editor When adding an HTML editor (TinyMCE) to a form, an error appears in the console KB0953537 PRB1394868 Discovery Discovery Status "Started" probe count incorrect when probe launch is aborted by prelaunch check KB0994504 PRB1397822 Automated Test Framework ATF step 'Set Field Values' is not respecting Reference qualifier conditions. KB0824451 PRB1403627 Transaction and Session Management Special characters are not working when using keyword/filter search/special characters in the URL KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0853010 PRB1409119 Discovery The 'cleanUpCachedDiscoveryResults' results in performance issues with 'Expired Rollback Contexts' because of too much discovery_cloud_temp_results data KB0955570 PRB1414566 Discovery Table cleanup does not perform the cascade deletion on M2M table, leaving orphaned relationship records KB0832840 PRB1416016 Virtual Agent Lite for ITSM The search result for the catalog item link in the Virtual Agent opens a broken page KB1001096 PRB1416403 Software Asset Management Professional Adding an Upgrade under the Downgrade rights for Software Models which are part of a Suite causes an infinite loop during Reconciliation KB0855649 PRB1420890 Configuration Management Database (CMDB) Upgrading from New York to Orlando causies static .js and .css files to not load in some pages KB0856342 PRB1422481 Patterns Running a discovery against a Linux server does not populate the related lists 'CI IPs' and 'DNS Name for CIs' KB0870191 PRB1423571 Service Portal ScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focused KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB0870361 PRB1427577 Core Platform Session times out in Agent Workspace while the user is still active KB0858554 PRB1429834 MID Server MID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe) KB0954310 PRB1430028 Persistence List view on a rotated table shows null values when three or more ORDER BY columns are added KB0863096 PRB1430553 Performance Analytics Interactive filters do not work on homepages, but work on dashboards KB0861828 PRB1436659 Patterns The baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery KB0866931 PRB1436701 MID Server Windows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the pattern KB0863685 PRB1442388 Event Management The MID Server's web server extension that set to use a certificate may fail to start after upgrading to Paris KB0868395 PRB1445321 Flow Designer [Scheduled Jobs] The 'cleanup_sys_json_chunks_missing_parent_sys_flow_report_doc' and 'cleanup_sys_json_chunks_missing_parent_sys_flow_context' scheduled jobs create a full table scan KB0864743 PRB1446856 Performance Analytics [com.snc.pa.dc.recordwatcher.filter] [PA] Data Collection Job using RecordWatcherFilter ignores the Indicator's additional condition when it is based on a Duration field and the time zone used is not UTC KB0953863 PRB1447511 MID Server Hotfix for PRB1419895 Lack of Certificate Validation causes MID Server certificate chain errors when customer has self-signed cert injected by firewall/proxy KB0869200 PRB1449345 Discovery The EMC Isilon pattern creates a large amount of relationships between the disks and the fileshare, and consumes high memory KB0868359 PRB1453021 Forms and Fields When the page is resized to 200%, the scroll bar appears below the stages of the new record form and is not accessible via the keyboard KB0869981 PRB1453865 Human Resources Service Management Record producer variables via the HRM Todos Summary widget contain NULL values ( continuation of PRB1385665) KB0868333 PRB1454812 Service Mapping The Dynamic Services recomputation process stops when pre-processing takes too much time KB0967360 PRB1456973 Field Service Management FSM Appointment Booking - Unable to select days from the calendar component KB0870589 PRB1458728 Agent Workspace Disabled custom content root elements still rendered in (classic) Agent Workspace KB0951746 PRB1459906 Service Mapping "Queue layer 2 connection calculations" script action causes delay in sysevent processing KB0954956 PRB1460040 Forms and Fields [WorkspaceNow] Text area string fields are constrained to the max length of the dictionary table KB0954619 PRB1460156 Software Asset Management Professional SCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted KB0958294 PRB1474225 Domain Support The domain tree should not be loaded when domain separation is not used KB0952923 PRB1474474 MID Server mid_server.down events running script action 'Fail over MID server' where there is a large ECC Queue backlog can block instance system event queue processing KB0953214 PRB1475444 Patterns Invalid 'Table' selected on the SNMP OID Classification record - Scoping issue with SNMP OID records when updating the Table value - Dictionary is missing the allow_public=true for the Table field KB0953267 PRB1475575 Archiving Paris: sys_class_name is not populated for archived task records and is impacting global search results KB0955250 PRB1477005 Software Asset Management Professional SAMP reconciliation: The LMR page times out when allocating rights to clusters on Per Core with client access licenses (CAL) KB0961319 PRB1481561 Configuration Management Database (CMDB) IRE may create duplicate non-dependency relationships when the same relation is present in multiple payloads running in parallel KB0960763 PRB1482415 Human Resources Service Management "Recalculate assessment score" in Demand is not working as expected after Quebec upgrade KB0963752 PRB1482482 Software Asset Management Professional Issue in the 'SamUserSubscriptionLicenseCalculator' script include KB0964527 PRB1483187 Platform Performance Memory depletion on nodes when transforms run after a Quebec upgrade KB0962393 PRB1483305 Discovery 'HorizontalDiscoveryProbe' has multiple mutex locks KB0960538 PRB1486471 Flow Designer Slow queries occur on the sys_flow_plan_context_binding table KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0961414 PRB1490701 VA-Designer The default custom chat experience in Virtual Agent is set to inactive after upgrading KB0999425 PRB1491352 Human Resources Service Management HRSM Core Case AWA: When sn_hr_core.impersonateCheck is set to 'true', sn_hr_core_case work assignment is automatically rejected with the reason of 'No access' KB0963437 PRB1491477 Flow Designer DEF0178014 : The job is not cleared if job_context is null KB0960483 PRB1491553 Flow Designer Sys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relation KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0961984 PRB1495577 Virtual Agent Platform The Virtual Agent client does not loadin Quebec KB0962220 PRB1495917 Discovery The SNMP probe can leak pairs of the 'DefaultUDPTransportMapping' thread and the timer threads KB0965072 PRB1496501 Service Portal Service Portal widget dependencies are not refreshed when it is a JS file URL KB0965171 PRB1497156 Project Management Exporting a project with subprojects to MS project fails to export restraint dates correctly KB0961741 PRB1497245 Flow Designer Issues with certain UI nodes where schedulers set to 'specified' KB0964501 PRB1498018 Platform Licensing Conversion of user sets to groups fails if any of the user sets have a null subscription KB0965804 PRB1498049 Discovery Discovery hangs due to extra updates to discovery_multi_page_optimistic_lock KB0963844 PRB1498194 Field Service Management No scheduled event entries are displayed on the FSM team calendar KB0995138 PRB1498234 VA-Conversation Server Hovering on support options causes the web client to be blank KB0962101 PRB1498365 Event Management The Populate UI action on the svc_ci_assoc table does not work as expected after upgrading from New York to Paris KB0996008 PRB1502048 Persistence Using an update set to add a column that is a function does not create sys_dictionary or sys_documentation records on child tables KB0966459 PRB1502796 Dashboards and Home Pages IE - ITIL Homepage not displaying correctly (Customer Anthem for Outside in Testing) KB1002507 PRB1504453 Workflow Accessibility - Users can not drag and drop in Workflow Editor using only keyboard input KB0967318 PRB1504794 PDF Generation Exporting a pivot table report to PDF produces a blank report KB0965130 PRB1505410 Persistence The instance fails to start after an upgrade due to invalid entries in the dictionary table KB0995402 PRB1506070 Store ITOM Content for Discovery CAPI to pattern migration process results in OOB cloud patterns to be considered as customization by the platform KB0966466 PRB1507991 Approvals The 'Ask For Approval' action sets all records with matching 'source_table' to 'No Longer Required' when the source record is deleted before the due date is met KB0998652 PRB1511165 Discovery Excessive run-time for scheduled job 'Clean up dangling references from sys_object_source' affecting Rome instance performance KB0967392 PRB1511472 Advanced Work Assignment The chat agent's status is automatically set to offline KB0996841 PRB1512814 Core Platform The new async business rules update sets break when applied to pre-Rome instances KB0993357 PRB1513351 Patterns Relationships of type Instantiates::Instantiated by have a reference of an empty parent (which has a sys_id in the XML) when running discovery for Windows with Hyper-V Server Instance KB0994386 PRB1516423 Reporting [Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently - KB0995253 PRB1520685 Flow Designer As sys_json_chunk is larger than 1 TB, users should reduce disk usage by reducing the time to store data KB0995569 PRB1521761 MID Server ECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down state KB0996028 PRB1521812 Human Resources Service Management Using the 'Close Complete' UI action creates duplicate audits on HR cases KB0996196 PRB1522734 Document Viewer HTML to PDF conversion with double byte language characters impacts the node font cache KB0998632 PRB1525232 Database Connections After upgrading to Quebec, the query patterns changed for RLQuery result in performance issues for some instances KB0998177 PRB1531882 NOW Store - Conv Integ with Teams In MS teams, image carousel is visible even though user has selected the value for feedback KB0998816 PRB1533285 Software Asset Management Professional Adobe Subscription Pull - Users observe inaccurate and inefficient handling for rate-limit errors KB1001745 PRB1547917 MID Server Before shutting down for an upgrade, MID Server fails to confirm that the service user will be able to start itself again, or report the issue, leaving the MID Server in Status=Down (start.bat: OpenService FAILED 5. ) KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0523398 PRB579732 Email Email Client displays an empty window KB0595205 PRB624982 Language and Translations Translated decimal field does not convert dot to comma KB0678206 PRB626041 Service Catalog When g_form.removeOption method is used in a Client Script, it does not get honored when it is aimed at a Variable field KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render