SLA not triggerrring for "Service Offering" SLAIssue SLA not triggering for SLA's with Service Offering.CauseThe reason the SLA is not getting attached is due to the Service Offering CI is not updated on the incident when the incident is created. "Service Offering" SLA only runs against records that have an associated Service Offering CI. If there is no Service Offering is defined with Commitments then that SLA will not be triggered."ResolutionUpdate the Service Offering CI value at the time of incident creation after which the SLA would get attach as expected.