My team's closed cased for the last 6 month on HR agent workspace causing slowness


Description

My team's closed cased for the last 6 month on HR agent workspace causing slowness

Steps to Reproduce

Opening HR Agent Workspace, landing on the home page and refreshed maybe 15-20 times on an instance with large number of closed cases
refer: CSTASK169617, CSTASK159143

Workaround

The report can be safely removed and there would be no negative impact.

To remove the report from the landing page:
1. Navigate to Workspace Experience > Administration > Landing Pages
2. Open the HR Landing Page (CD) page (sys id = ba76fd8f53b200101fb2ddeeff7b12ed)
3. Switch to the Human Resources: Workspace scope
4. Click "Open in UI builder"
5. Click the "Page actions" button in the upper left hand corner and click "Copy Page"
6. In the confirmation dialog, rename the page, set the protection to "None", and click "Create copy"
7. Remove the undesired element (see attached screenshot)
8. Save the page
9. Navigate back to Workspace Experience > Administration > Landing Pages
10. Deactivate the original landing page (sys id = ba76fd8f53b200101fb2ddeeff7b12ed) and activate the new landing page


Related Problem: PRB1483889