As a Major incident manager with the role 'major_incident_manager' unable to 'Close Incident'Issue Customer noticed that their 'Major Incident Managers' were unable to close major incidents. The 'Close incident' UI action is not displayed for users with the major_incident_manager role.CauseCustomer had modified the condition of the "Close Incident" UI action on one of their domains.ResolutionChecked on OOB and when a user has the major incident role they can see the Close Incident UI action on the Major incident form. Checked the affected user on the customers instance has the major incident manager role but the UI action is not displayed. User with admin role can see the UI action. Noticed the user is domain separated. The "Close Incident" UI action on Global has the default condition but on Capita domain has been modified to check only for "admin" UI Action Close Incident https://capitarpadev.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=44266e581b1bff00ab3c20676e4bcb27 Condition on Global: new global.IncidentUtils().canCloseIncident(current) Condition on Customer specific domain: gs.hasRole("admin") Solution is to amend the condition of the Close Incident UI action on the relevant domain or give the admin role to the user.