Orlando Patch 10 Hot Fix 2a: Known Errors - Known Error

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Orlando Patch 10 Hot Fix 2a : Known Errors

This article presents notable known errors in Orlando Patch 10 Hot Fix 2a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Orlando Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0657450 PRB1241406 Persistence CMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records. KB0815477 PRB1370343 Service Portal AngularJS attachment list operations can run an instance node out-of-memory KB0813876 PRB1371401 Discovery Script Include 'DeviceL3Mapping' may trigger slow queries on CMDB KB0823915 PRB1384533 Service Catalog Multi-row variable set data are deleted when the variable set is within a container KB0859416 PRB1391305 Service Portal Mobile:Sp logs shows duplicate entry for Cat Item View type KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models and Discovery and Service Mapping Patterns application installation/update, some tables under TPP hierarchy are created in TPC structure KB0830942 PRB1407010 Agile Development When an INC is moved from the backlog back to the triage board, the original story is deleted and the data pertaining to original story is lost KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0852519 PRB1416276 Mobile (Classic) [Android only] Reference fields are not populating when selected in the Classic Mobile application v5.0 KB0864187 PRB1417416 Platform Runtime JVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer KB0863437 PRB1438114 Flow Designer Accessing 'sc_req_item' list view causes a recursive loop resulting in a stack overflow KB0955106 PRB1459050 Project Management Incident priority calculation is not working as expected after a Paris or Quebec upgrade from a pre-Paris version KB0952015 PRB1472411 Software Asset Management Professional A Condition Checker filter issue causes a potential data impact of start and end date for contracts KB0959748 PRB1482261 Performance Analytics [Quebec] The data collection job collects the incorrect scores or no scores when the indicator has a date/time field in the filter conditions and the system date format is set to either "dd-MM-yyyy HH:mm:ss" ,"dd-MM-yyyy" or "dd/MM/yyyy" KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727122 PRB1113671 Discovery Discovery - Sensors business rule runs for non-Discovery ecc_queue inputs. KB0963122 PRB1149655 Automated Test Framework Unable to create reference field with advanced view on atf_input_variable - forms and sections appear broken - form layout has sections, but the form does not render them KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0686716 PRB1268370 Platform Security Downloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0722859 PRB1272983 Import / Export Document Viewer inline only works for PDF documents KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0717976 PRB1288212 VA-Web Client The virtual agent does not translate based on user language while using the internationalization plugin KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0754246 PRB1316881 Security Access Control Lists VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0728440 PRB1327992 Reporting [Security Bug] ACL Issue with Published Report KB0727700 PRB1328367 Application Navigator & Banner Frame Banner image cannot be changed in Madrid KB0744908 PRB1329337 Cloud Provisioning and Governance (CMP) Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor KB0744354 PRB1329356 Email SLAs is not attached automatically when an email comes in and a ticket is created KB0750201 PRB1330114 Flow Designer Action type snapshots are created with blank display names KB0823092 PRB1331004 Asynchronous Message Bus Virtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken" KB0746714 PRB1331941 Cloud Provisioning and Governance (CMP) The importing and processing of the Azure cloud billing are unacceptably slow KB0750180 PRB1333813 Project Management Unable to import MPP project file to a sub-project KB0750599 PRB1335372 Discovery Credentials are not validating when IAM profile configured mid is pointed to instance KB0818886 PRB1346605 Virtual Agent Platform All the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system" KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0753071 PRB1346683 Cloud Provisioning and Governance (CMP) Cyberark External credential store not working with Azure Service Principal Discovery KB0815838 PRB1347170 Domain Support The getMyGroups() does not work as expected in Domain-separated instance KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB0780003 PRB1351085 Email The stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory condition KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0755855 PRB1353927 Event Management Event Management dashboard is not loading and multiple EM impact jobs are stuck KB0759114 PRB1354873 Graph API [GraphQL] GraphQL $$parent$$ notation to access outer parent objects is not thread-safe KB0815373 PRB1356669 Walk-Up Experience The You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment KB0777681 PRB1358400 Performance Analytics [FT closed for O - reflecting on Backport]The New York upgrade of the Performance Analytics (PA) content for Configuration Management (CMDB) may cause performance degradation KB0781716 PRB1359305 Persistence The new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app KB0778290 PRB1361188 Assessments Change Risk Assessment calculates incorrect normalised actual values not multiplied by weight KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0787315 PRB1363062 Performance Analytics [PAR-OGANESSON]COUNT DISTINCT aggregate on PA indicators may lead to high memory consumption for Vulnerable Items collection KB0782251 PRB1364044 Service Catalog: Service Portal Widgets Service Portal Widgets fail when they are in sn_scportal scope due to plugin com.glideapp.servicecatalog.portal loaded too early to install the scoped app KB0853074 PRB1365752 Orchestration Orchestration using the AD activity pack can break after upgrading to Madrid KB0784339 PRB1367576 Platform Licensing Tables are not created properly if there is sys_db_object object with empty name KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0782890 PRB1368118 Platform Security The Forgot Password flow is not working in scoped apps KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0788044 PRB1371901 Event Management In New York, Event Management users who are running with the Statement replication mode will have corruption in the replicated data of ITOM Event Management KB0784413 PRB1372247 Change Management The processing of 'discovery.canceled' events is slow due to a missing column referenced in the associated Discovery State task_ci canceled script action KB0861845 PRB1373208 Mobile Platform Mobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets KB0785035 PRB1373305 Core Platform Slow query when sys_trigger table size grows too large, which affects scheduler performance KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0855624 PRB1377588 Platform Licensing Subscription Management shows paid store app tables as custom tables KB0866577 PRB1378161 Discovery Don't fail SNMP provider on subsequent queries if the previous query were successful KB0861879 PRB1379117 Advanced Work Assignment If a custom chat service channel is used, the Conversation Server does not handoff to the AWA live agent. KB0793248 PRB1379339 Employee Service Center Service Portal - screen reader states there are 5 items in the header, but only 4 are available KB0818932 PRB1379787 Discovery The NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true KB0819023 PRB1381861 On-call Scheduling Schedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped. KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0957827 PRB1387024 Orchestration The flow designer PowerShell step fails when the credentials used a password that contains special characters such as parenthesis )( or ampersand & KB0830008 PRB1389445 Performance Analytics [Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readers KB0868321 PRB1390308 Patterns Discovery and IRE sometimes creates orphaned relationships where the parent/child sys_id is null, empty, or invalid KB0962923 PRB1390309 Discovery Discovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid KB0817926 PRB1390666 Patterns Unable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor KB0860250 PRB1393772 Patterns The base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discovery KB0822721 PRB1394018 Service Mapping Application Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true] KB0825347 PRB1396118 Event Management Error when upgrading Operator workspace to Orlando Patch 3: Internal Server Error (500) KB0855497 PRB1396483 Advanced Work Assignment The incorrect 'timeout' is displayed on the work item card, or the card does not show it at all, if the agent's clock is out of sync with the instance clock KB0823261 PRB1399892 Agile Development Sprint Tracking is not showing the correct number of stories from Page 2 KB0824451 PRB1403627 Transaction and Session Management Special characters are not working when using keyword/filter search/special characters in the URL KB0952862 PRB1406011 Patterns WMQ on Windows pattern generates error logs on the application server during Discovery KB0826461 PRB1406629 MID Server Mid Server fails to encrypt blank passwords after upgrading to Orlando KB0827897 PRB1408213 Discovery Shazzam probes can be stuck in the ECC Queue output behind probes from later phases of discovery, due to running at the same standard priority KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0830489 PRB1412225 Patterns Missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_dns_alias] from 'Amazon AWS Route53' pattern KB0870410 PRB1413700 Human Resources Service Management The case state is not updated as per the state in the associated templates KB0955570 PRB1414566 Discovery Table cleanup does not perform the cascade deletion on M2M table, leaving orphaned relationship records KB0832840 PRB1416016 Virtual Agent Lite for ITSM The search result for the catalog item link in the Virtual Agent opens a broken page KB0852514 PRB1417299 Predictive Intelligence [ML] New data centers are missing from table [ml_dc_vip], which prevents access to the ML scheduler until an entry is added to this table OOB for each new data center that comes online KB0862955 PRB1417990 Resource Management "Start Date" and "End Date" fields are displayed in the default date format "yyyy-MM-dd" even if the current sys_user is using the "System(dd-MM-yyyy)" date format KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0855649 PRB1420890 Configuration Management Database (CMDB) Upgrading from New York to Orlando causies static .js and .css files to not load in some pages KB0855174 PRB1421241 Patterns [Microsoft SharePoint]: FQDN, IP Address, Category, Type fields are not discovered KB0856342 PRB1422481 Patterns Running a discovery against a Linux server does not populate the related lists 'CI IPs' and 'DNS Name for CIs' KB0856340 PRB1422489 Patterns Enabling the property "glide.discovery.hostname.include_domain", does not include the domain name in the CI KB0870191 PRB1423571 Service Portal ScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focused KB0867040 PRB1424117 Import / Export Paris - Unable to export the reports in PDF format KB0855676 PRB1424189 Service Mapping Services with greater than 400K discovery messages can cause 'TransactionCancelledException' that the map never shows KB0870361 PRB1427577 Core Platform Session times out in Agent Workspace while the user is still active KB0858554 PRB1429834 MID Server MID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe) KB0858643 PRB1430190 Lists Multiple xmlhttp request causes performance onchange load for dependent choice list fields on form with is_searchable_choice attribute set to true KB0870571 PRB1430538 UI Pages/Macros [Incident-list]Screen reader(NVDA/JAWS) is not narrating the table summary for 'Response Time' section present in the page while navigating using the table shortcut key 'T' KB0863096 PRB1430553 Performance Analytics Interactive filters are not working on the homepages but are working on the dashboards KB0868225 PRB1430651 Process Automation Designer 'Create Record' errors out in a process KB0860942 PRB1432945 Import / Export Paris - Excel export downloads columns have text formatting instead of general formatting KB0861828 PRB1436659 Patterns The baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery KB0866931 PRB1436701 MID Server Windows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the pattern KB0862904 PRB1442194 MID Server Windows discovery classifier ends up with "The term 'executeWindowsClassify' is not recognized as the name of a cmdlet" KB0866481 PRB1442543 Import / Export JDBC Import over the MID causes an error and not all JDBCProbe records in the ECC Queue are processed KB0864444 PRB1444252 Discovery Discovery hangs in Paris instance, scanning multiple IP addresses of the same device in the same schedule hangs if classify probes or identity probes/patterns are not successful KB0868534 PRB1445195 Flow Designer The 'Flow Engine Event Handler' job runs at a high concurrency, causing high CPU on instances that have a large volume of nodes KB0868395 PRB1445321 Flow Designer [Scheduled Jobs] "cleanup_sys_json_chunks_missing_parent_sys_flow_report_doc" && "cleanup_sys_json_chunks_missing_parent_sys_flow_context" - Creating Full Table Scan KB0953863 PRB1447511 MID Server Hotfix for PRB1419895 Lack of Certificate Validation causes MID Server certificate chain errors when customer has self-signed cert injected by firewall/proxy KB0868364 PRB1453006 Forms and Fields MSFT_Accessibility_VRMAssPrtl Bug 6595271: The screen reader does not announce the role and the name for the 'hint' control KB0867673 PRB1453652 Flow Designer DomainSupport APIs giving the wrong domain following flow execution KB0952922 PRB1455918 Software Asset Management Professional Product result generation for unlicensed installations needs to handle installations with inferred suites KB0954619 PRB1460156 Software Asset Management Professional SCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted KB0952923 PRB1474474 MID Server mid_server.down events running script action 'Fail over MID server' where there is a large ECC Queue backlog can block instance system event queue processing KB0962220 PRB1495917 Discovery The SNMP probe can leak pairs of the 'DefaultUDPTransportMapping' thread and the timer threads KB0523398 PRB579732 Email Email Client displays an empty window KB0523900 PRB581665 Import / Export Import Table creates columns with oddly truncated names and does not import data for some columns KB0534762 PRB585707 UI Components Form Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0714516 PRB656035 Transaction and Session Management For SSO customers, after session timeout and re-authentication, previous form behavior is inconsistent. Entered information will be lost. KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render