Unable to impersonate a user in mobile app if the User ID contains '\' - Known Error

Unable to impersonate a user in mobile app if the User ID contains '\' Description Unable to impersonate a user in mobile app if the User ID contains '\'

Steps to Reproduce

1. In an instance change the User ID of user to a value that contains '\' EX: Change "abel.tuter" to "\abel.tuter" or Change "abraham.lincoln" to "abraham.\lincoln" 2. Login as an admin on the phone with the latest Mobile Apps. (i.e - From 11.5 Onwards.) 3. Now Impersonate any of the above 2 users( i.e - Abel Tuter or Abraham Lincoln ) in the Now or Agent Mobile app. 4. Observe the error - "Impersonation failed, Please try again"

Expected behavior : Should be able to impersonate the user Actual behavior : Unable to impersonate the user and getting an error.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.