Agent Workspace - dragging text in the Email client wrongly shows "upload file" overlay that cannot be dismissed - Known Error

Agent Workspace - dragging text in the Email client wrongly shows "upload file" overlay that cannot be dismissed Description Agent Workspace - In Email composer, When selecting text dragging them, a popup for uploading attachments blocks the entire text entry window

Steps to Reproduce

Login to any Paris instance Navigate to "Agent Workspace" Open any incident record click on "..." at the right corner Click on "Compose email" Enter email body with 5 lines. Select 3 lines and move it Upload files appear. Issue: Nothing in the form works unless reloaded or add files.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.