'Opened_by' is coming blank for sc_task records - Support and Troubleshooting

'Opened_by' is coming blank for sc_task records Description The sc_task field value 'opened_by" is empty for the service catalog application

Cause This is expected behavior from the system. If the wf activity previous to the "Create Catalog task" is run by the System, the "Opened by" would be populated as empty on the sc_task record Since system user is background user and there is no valid user profile, so the value is not populated. If the activity is something approved by any user, then that user will be responsible for opening the catalog task, so that user id will be generated.

Same applies to the flow designer as well if the Run as is set to "System User"

Resolution You can overwrite the field via a workflow script : eg workflow script can have task.opened_by = current.request_item.request.requested_for; or if you want to get it from variables task.opened_by = current.variables.variable_name;

You can also create an after insert OR an after update business rule in the task or catalog task