ATF Message: The response code is '401 Unauthorized' for 'Send REST Request - Inbound' test step - Support and Troubleshooting

ATF Message: The response code is '401 Unauthorized' for 'Send REST Request - Inbound' test step Issue The ATF test step 'Send REST Request - Inbound' executes successfully but with a message '401 Unauthorized', while the same test step works successfully outside ATF.

Steps to Reproduce Manual steps :

Ensure user 'admin' has a role: web_service_admin

As 'admin',

Navigate to System Web Services -> Rest API Explorer Select 'Create a Record (POST)' tableName: incident Request Body -- Raw, enter the following: {"short_description":"This is test from rEST123"} Click 'Send' Notice, '201 Created' in Response as below

ATF Test Steps :

1. Create an ATF test with the step 'Send REST Request - Inbound' as follows:

Basic authentication: admin Method: POST Path: /api/now/table/incident Headers Content-Type application/json Accept application/json Body: {"short_description":"This is test from rEST123"} 2. Run Test

Expected Result : Success with the message as below:

The HTTP request has been sent to the endpoint 'https://xxxxxxxx.service-now.com/api/now/table/incident'. The response code is '201 Created'.

Observed Result : Success with the message as below:

The HTTP request has been sent to the endpoint 'https://xxxxxxxx.service-now.com/api/now/table/incident'. The response code is '401 Unauthorized'.

Cause The profile used in "Basic authentication" doesn't have an updated password

Resolution Navigate to sys_auth_profile_basic.LIST Lookup for the profile used in "Basic authentication". In our example, it is 'admin' user Update the password with the latest and validate the test passes through successful