Message "There are no agents available at the moment. Please try again later" not triggered even after the Max Wait Time on the AWA QueueIssue End users Keep seeing the message "Please stand by while I connect you to a live agent" And do not see the message "There are no agents available at the moment. Please try again later" even after the Max Wait Time on the AWA Queue.ReleaseAll instances with Agent chat enabled.CauseOne of the cause could be the Scheduled Job Chat work item time out is deactivated. URL to the same would be as below https://InstanceName.service-now.com/sysauto_script.do?sys_id=8e8864feb3203300fcfb6e5f26a8dc2fResolutionActivating the scheduled Job Chat work item time out should resolve the issue.Related LinksThe scheduled Job Chat work item time out is responsible for the identifying and ending the conversation in collaboration with the Business rule "Interaction - On Abandoned" [sysId=c9b9d20267702300a0bd35e643415ab4] to show the message "There are no agents available at the moment. Please try again later"