End users not getting the message "There are no agents available at the moment. Please try again later" even after the Max Wait Time on the AWA Queue.Issue End users Keep seeing the message "Please stand by while I connect you to a live agent" And donot see the message "There are no agents available at the moment. Please try again later" even after the Max Wait Time on the AWA Queue.ReleaseAll instances with Agent chat enabled.CauseOne of the cause could be the Scheduled Job Chat work item time out, Which is set to run as OOB User "System Administrator", But the "System Administrator" user doesn't has admin role on the impacted instance.ResolutionTo resolve the issue, Either grant th admin privileges to the OOB user "System Administrator" OR Change "run as" on the scheduled Job Chat work item time out to a UserId with admin privileges.Related LinksBy OOB, the "System Administrator" user is privileged with the admin roles, but customer's could remove the admin roles from the OOB User "System Administrator" [sysId=6816f79cc0a8016401c5a33be04be441] You can verify the same from the below URL.