CSM - Disabled Entitlements are still shown on the CaseIssue Inactive Entitlements are searchable on the Case Form. Steps to Reproduce: Create a CSM Entitlement in the system, but set "Active = false".Now go to a Case - you can see that the disabled Entitlement is still shown up on the Case in the Entitlement field.ReleaseParisCauseExpected BehaviourResolutionIn the case table (sn_customerservice_case), the entitlement field has CSManagementUtils().getEntitlements() as a reference qualifier, and in this function extra logic for filtering has to be added if the you would like to filter out inactive entitlements from not being shown.It wasn't added because there a couple of ways this can be modified depending on the need - like not showing entitlements based on end date, based on the active property etc, and we will need to re-evaluate this logic if we need to make any changes OOB.If you do not want to see Inactive Entitlements then you modify the reference qualifier condition for showing only active entitlements (active = true).