Printer friendly PDF not working as expected with the duration field where there are onLoad client scripts on the field - Known Error

Printer friendly PDF not working as expected with the duration field where there are onLoad client scripts on the field Description Printer friendly PDF not working as expected with the duration field where there are onLoad client scripts on the field

Steps to Reproduce

Create a new field of type "Duration" (say u_duration_test) on INC table. Create a new onLoad client script to set the value of duration field Sample code like below: ============================== function onLoad() { //Type appropriate comment here, and begin script below var duration = "15 23:00:00"; g_form.setValue('u_duration_test', duration); } ============================== Open any INC record (within navigator) and observe the duration field. It will be set with the value provided in client script i.e., 15 23:00:00 Click on Printer-friendly version and observe the duration field.

- Expected: Duration field should show "15 23:00:00" - Actual Duration field shows undefined. Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologize for any inconvenience.

Workaround: Import the attached UI Macro, which is a "print" media type version of the XML template for the glide_duration field type that supports setting a value with a client script.