<h2>User Criteria does not work on the Standard Template (Record producer)</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul><li>User Criteria is not being applied to the Record Producer (Catalog item - standard change template).</li></ul></section></div><div ><h3 >Release</h3><section><ul><li>All</li></ul></section></div><div ><h3 >Cause</h3><section><ul><li>User Criteria was based on the role and/or company.</li></ul></section></div><div ><h3 >Resolution</h3><section><ul><li>This test user has ITIL role, therefore, this user was able to access the item. Remove the ITIL role from this user and the catalog item wasn't accessible. May have to modify the user criteria based on the conditions that works.<br /><br /></li></ul></section></div></article></div>