Agent Workspace - Attachments are not copied over to Incident from Interaction


Description

When an incident is created from Interaction, attachments from interaction are not copied over to incident record

Steps to Reproduce

Workaround

This problem has been closed as Working as Expected with the reason: "Interaction was not designed to move attachments from the interaction to subsequently created records."

Please raise an Enhancement request if you would like this feature in future versions. Steps to create Enhancement Request: 

https://community.servicenow.com/community?id=community_blog&sys_id=f4735f19db684cd45ed4a851ca961942

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Related Problem: PRB1281005