Agent Workspace - Attachments are not copied over to Incident from Interaction - Known Error

Agent Workspace - Attachments are not copied over to Incident from Interaction Description When an incident is created from Interaction, attachments from interaction are not copied over to incident record

Steps to Reproduce

Create an Interaction Add Attachments Click Create Incident

Expected : Attachment should copy from Interaction Actual : Attachments are not copy into Incident Workaround This problem has been closed as Working as Expected with the reason: "Interaction was not designed to move attachments from the interaction to subsequently created records."

Please raise an Enhancement request if you would like this feature in future versions. Steps to create Enhancement Request:

https://community.servicenow.com/community?id=community_blog&sys_id=f4735f19db684cd45ed4a851ca961942

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