Redirecting to UI15 from UI16 on clicking the lookup of a catalog item.


Description

Users are being redirected from UI16 to UI15 after clicking on the lookup of a catalog item. 

Release or Environment

All Releases

Cause

There was an onChange client script using the global parameter: 'sysparm_device'

It is recommended not to use this parameter as it changes the UI. 


Resolution

To resolve the issue there are two recommended options:

  1. De-activate the client script 
  2. Modify the client script to use a different name instead of 'sysparm_device'