Need to know how a change request got created in the systemIssue The system is configured to allow creation of a change request only from an incident and RITM record which would create a related record. The mentioned change request does not contain any related record so need to know how this record got created.CauseThe mentioned change request has been created using 'Copy Change' UI action available on any change record.ResolutionLooking at the transaction log entry, it is clear that the user has created the change request using 'Copy Change' UI action. The log entry displays the sys_id of the parent change from where this change got copied from.