Incident "contact type" defaulting to 'self-service'Issue When a new Incident form is loaded, the value in the "Contact type" field is shown as "Self-service" by default.CauseOne of the reasons for this to happen is if there is any sys_template record on the incident table that is setting the value in the field.ResolutionDeactivate the sys_template record if the value need not be populated for the "Contact type" field.