After upgrading to Quebec, Interaction records are being created continuously by the system. - Support and Troubleshooting

After upgrading to Quebec, Interaction records are being created continuously by the system. Description After upgrading to Quebec, interaction records are being created every 2 minutes by the system.

Steps to Reproduce: 1. Log into instance 2. Go to Interaction table 3. Notice interaction records created by 'system'

Release or Environment Quebec

Cause Old chat records in 'sys_cs_conversation' are stuck in 'Chat in Progress' state.

Resolution 1. Go to 'sys_cs_conversation_list.do?sysparm_query=state%3DchatInProgress&sysparm_first_row=1&sysparm_view='

2. Check for any old chat records with 'Chat in Progress' state

3. Update the record and set the state to 'Completed', should resolve the issue.