Public Landing Page | AuthenticationInstructions Public Landing Page | Authentication Link to Documentation Ask the Community Contact Support Authentication Categories: Local LoginLDAP AuthenticationSAML Authentication“Remember Me” based loginsOKTA based login (Deprecated since K release but there are a few existing customers)UI Session management (Guest/UI/Unauthorized session timeouts, session rotation, concurrent session limitation)Custom URLPassword Reset/ChangeE-Signature with SAMLMulti-Factor Authentication (MFA) API Authentication Categories: OAuthOIDCBasic AuthenticationOutbound Integration AuthenticationMobile AuthenticationVirtual Agent bot Authentication Training – YouTube ‘How To’ Videos Course Name Link ServiceNow Integration - LDAP Integration in ServiceNow (Step by Step Demonstration) YouTube Video (00:26:17) ServiceNow Guide for Developers | How to configure LDAP Server YouTube Video (00:18:28) MID Server Installation in ServiceNow | ServiceNow Discovery Training | How to install MID Server YouTube Video (00:25:01) How to set up Mutual Authentication with ServiceNow YouTube Video (00:16:50) OAuth 2.0 for ServiceNow Inbound Integration YouTube Video (00:12:35) Basic Authentication for ServiceNow Inbound Integration YouTube Video (00:07:33) More ‘How To’ Videos… Knowledge Articles KB0792675 - Get OAuth token fails with error 401 Unauthorized since not able to parse the response bodyKB0676273 - Google and Microsoft Authenticator (MFA) code not workingKB0689646 - Cannot Generate Metadata when Sign AuthnRequest or Sign LogoutRequest is checkedKB0813794 - Issue when calling rest Message using OAuth when Calling via scripted Rest ServiceKB0812242 - Inbound API call fails for a specific user with Error: Basic authentication failed for userKB0827182 - Outbound REST calls failing with javax.net.ssl.SSLPeerUnverifiedException: peer not authenticatedKB0831526 - Microsoft Exchange Spoke is failing with 401 Authentication errorKB0819309 - Login via portal page is not taking to google auth MFA page after password resetsKB0693900 - How to generate a token using sn_auth - oAuth API for Authorization grant type? Known Problems PRB1342894 - The presence of OAuth 2.0 credentials in the Credentials table results in no credentials of any type being retrieved by the MID Server Fixed Paris Patch 1+ PRB717733 - When authenticating through SSO, the glide cookie for the old Identity Provider-initiated single sign-on is being used instead of the current Service Provider-initiated single sign-on Fixed London Patch 7+ PRB1422437 - OAUTH: The token refresh fails when 'Web service access only = TRUE' for the user Fixed Quebec Patch 1 Hot Fix 1 PRB1412465 - Cached OAuth provider public setting prevents authentication with Google Fixed Quebec Patch 1 Hot Fix 1 Known Error Portal Additional Support Submit and ideaOpen a case in Now Support