In Case list Dot walking field not readable for Customer Admin


Description

In Case list Dot walking field not readable for Customer Admin

Steps to Reproduce

Access any OOB Paris instance
Go to sn_customerservice_case .LIST and switch to "Customer Self Service view"
Configure -> List Layout and add the dot walk field "email" from the Contact field.
Impersonate any user with with "sn_customerservice.customer_admin" role. Ex: Julie Lewis
Access the Cases list view as this user and observe dot walked "Email" field.

Expected: The user should be able to see the dot walked "Email" field.
Actual: The user only sees the email of his own contact.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.


Related Problem: PRB1483459