No longer able to see "Request Cancelled" in the Stage list in Requested Item table in Report.


Description

No longer able to see “Request Cancelled” in the Stage list in Requested Item table in Report.

Release or Environment

Paris Patch 4

Instructions


1.This is a defect and a PRB has been created for this.

Most Probable Cause:
The plug in "Cloud Provisioning and Governance" after getting installed removes the "Request Cancelled" option from the drop down list in the sc_req_item.list.

2.This is an intermittent issue and we have created a PRB for this PRB1484399. The product team will work on this and get this fixed in the future releases.



Additional Information

Workaround:


Please follow the steps below to access the "Request Cancelled "stage.
1.Type context in the filter then click on show related fields in the drop down.
2.Then click on "Context==> Workflow context fields" from the drop down.
3.Then click "stage" in the drop down and you can now search "Request Cancelled " as an option. for example stage is "Request Cancelled"
4. You will now be able to filter your records based on the stage "Request Cancelled"