"Parent Interaction" field on the Request (REQ) is not populated when creating a request is created through interaction


Description

When creating a request via the 'Create Request' UI Action within an Interaction record, the parent_interaction field on the created sc_request is not being populated.

Resolution


The issue is occurring because the "user cart layout" is unchecked for most of the catalog items.

Our product owner team confirmed that if the "user cart layout" is unchecked in the catalog item then the parent relation will not be observed for the request.