Task SLA is not calculation correctly / Business elapsed time is showing same as Actual elapsed timeIssue Task SLA is not pausing even when conditions are met. Hence SLA is getting breached.CauseNo schedule was defined on the SLA definition hence it runs 24/7. When there is no duration set on the SLA definition it runs 24/7 then Business elapsed time will be the same as Actual elapsed times. ResolutionThe "Schedule" must be added to the SLA definition. So that the Business elapsed field will be calculated as per the schedule.