Document viewer- Not able to see View option for attachments in KB article


Description

Though the document viewer plugin is enabled, while trying to access the kb article from the workspace view/portal view we don't see view option for the attachments, we have only Download option available.

Resolution

View option is available for the portal view only if the com.snc.documentviewer plugin is active and the property glide.knowman.use_document_viewer is set to true.

Navigate to sys_properties and create the property "glide.knowman.use_document_viewer" [ Though this property is not available in docs, we can enable this and there won't be any impact ] with value true