IBM QRadar - Incident Enrichment integration fails to retrieve enrichment information from QradarIssue When incident enrichment integration for IBM QRadar is configured, the below error is thrown and the test fails : One or more configuration parameters are incorrect and integration failed to initiate. Please make changes and submit again. The request failed: Request not sent to uri=https://console-00177.qradar.ibmcloud.com/api/ariel/databases : java.net.SocketTimeoutException: connect timed outReleaseParis Patch 4CauseDuring the integration, servicenow tries to connect to QRadar application to get incident enrichment data. By default, this connection uses MID server, irrespective of whether the QRadar is hosted on cloud, or on premise. Ideally, the MID server should be used only if the QRadar is running on premise servers, however, current implementation of the integration requires MID server as well even for QRadar hosted on cloiud. If the MID server is not configured to connect to Qualys cloud, the Servicenow application logs indicates failure in logs as below : 2021-02-18 21:31:10 (558) worker.7 worker.7 txid=a9697d271b56 *** Start Background transaction - system, user: system2021-02-18 21:31:10 (562) worker.7 worker.7 txid=a9697d271b56 Starting: ASYNC: HTTP Outbound Event Logger.25693deb1b5e68908a154159cc4bcb03, Trigger Type: Once, Priority: 100, Upgrade Safe: false, Repeat:2021-02-18 21:31:10 (562) worker.7 worker.7 txid=a9697d271b56 Name: ASYNC: HTTP Outbound Event Logger2021-02-18 21:31:10 (594) worker.7 worker.7 txid=a9697d271b56 OUTBOUND_HTTP: protocol= response_status=-1 response_time=11652 request_length=0 response_length=0 app_scope=sn_si session_id=2768B5AB1B5E68908A154159CC4BCB5E transaction_name="#548841 /xmlhttp.do" transaction_id= user_name=XXXXXXX mid_server=XXXXXX source_table=GlideScopedEvaluator.sn_sec_core_integration_item source_record=b3babc560b70320069d7ea7885673a42 system_id=XXXXXX:XXXXX method=GET log_level=Basic scheme=https hostname=console-00177.qradar.ibmcloud.com path=/api/ariel/databases url=https://console-00177.qradar.ibmcloud.com/api/ariel/databases response_body="[ERROR CODE: -1 ] The request failed: Request not sent to uri= https://console-00177.qradar.ibmcloud.com/api/ariel/databases : java.net.SocketTimeoutException: connect timed out"2021-02-18 21:31:10 (606) worker.7 worker.7 txid=a9697d271b56 Completed: ASYNC: HTTP Outbound Event Logger in 0:00:00.038, next occurrence is null ResolutionTo fix this error, a MID server with required configuration needs to be used.