<h2>Duplicating additional comments multiple times on the CSM portal and Case record</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul><li>Duplicating additional comments multiple times on the CSM portal and Case record when you order an item through the CSM portal. </li></ul></section></div><div ><h3 >Release</h3><section><ul><li>All</li></ul></section></div><div ><h3 >Cause</h3><section><ul><li>A custom BR was on the sc_req_item table, however, the BR queries the customer service table and has an update function in it.</li></ul></section></div><div ><h3 >Resolution</h3><section><ul><li>Deactivating this BR works fine. Furthermore, have to edit/customize the BR in order to solve this issue. <br /><br /></li></ul></section></div></article></div>