Activating Agent Client Collector monitoring, Operational Intelligence, MetricBase, and Clotho DBIssue ServiceNow Agent Client Collector monitoring and Operational Intelligence require MetricBase plugin and Clotho DB. Activating any of these two plugins will automatically activate the MetricBase plugin. However, Clotho DB requires manual configuration by the Support Team. Note: Clotho DB is a configuration for your instance, not a plugin. You can verify it via: https://<instance_name>.service-now.com/sys_clotho_config_list.do?sysparm_query= > If the service URL looks like http://localhost:9090/, it means this is not configured. The correct setting should look like http://dbxxx.xxx.service-now.com:xxx/ > Click on UI action "Test Connection" to confirm it's working. Since Quebec, the table for the Clotho DB config has been changed to "sys_service_endpoint" and the above table "sys_clotho_config" will not exist. Please check the URL below in your instance to see if the Clotho DB is active or not. > https://<instance_name>.service-now.com/sys_service_endpoint_list.do?sysparm_query=ResolutionWe are currently developing automated workflows to configure Clotho upon plugin activation. However for now, once Agent Client Collector monitoring or Operational Intelligence is activated, please firstly follow steps in Description section above to confirm Clotho configuration. If not configured, please create a technical support case, and we will configure it for you.Related LinksHow to check MetricBase Connection from instance