Unable to add additional options to Virtual Agent greeting


Description

Users are unable to add additional options or buttons (in addition to "Show me everything") to the Virtual Agent greeting.

Release or Environment

Pre-Quebec releases.

Cause

Working as expected.

Resolution

This feature is available starting in Quebec through the use of "promoted topics."

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/virtual-agent/concept/va-conversation-settings.html