Duplicate workItems are created in Azure DevOps dashboardIssue Microsoft Azure DevOps Integration for Agile Development Microsoft azure devops integration for Agile development enable bidirectional synchronisation of records between Microsoft Azure DevOps with ServiceNow Agile Development 2.0 by integrating the two applications.For example, if you update a record in Azure DevOps, the update is reflected in Agile Development. Similarly, if you update a record in Agile Development, the update is reflected in Azure DevOps. Documentation: Microsoft Azure DevOps Integration for Agile Development This KB talks about a scenario where duplicate workItem is created in Azure DevOps dashboard when single incident is created in ServiceNow Agile Development CauseThis usually happens when the incident has an insert and update actions simultaneously. This invokes simultaneous Sync Sprints with Insert and Update flowResolution Issue is fixed with Microsoft Azure Devops Integration for Agile Development :1.4.1 plugin and this can be downloaded from the ServiceNow store https://store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.4.1?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%26q%3DMicrosoft%2520Azure%2520Devops%2520Integration%2520for%2520Agile%2520Development&sl=sh