Cannot load page Continual Improvement > Administration > Guided Setup


Description

When selecting Guided Setup under Continual Improvement a message appears "Content was not found" and the page is continuously displaying Loading...

Note: We are trying to Opt into Benchmarks

Release or Environment

All Release.

Cause

Plugin (ITSM guided Setup) is not installed.

Resolution

The plugin (ITSM guided Setup) needed to load the continual improvement guided setup is not installed. Please find the link below for the plugin :

ITSM guided Setup
https://YOURINSTANCENAME.service-now.com/nav_to.do?uri=%2Fv_plugin.do%3Fsys_id%3Dm.snc.guided_setup_metadata.itsm%26sysparm_record_target%3Dv_plugin%26sysparm_record_row%3D5%26sysparm_record_rows%3D5%26sysparm_record_list%3DidSTARTSWITHcom.snc.guided_setup%5EORDERBYname


Please install the Plugin - ITSM guided Setup to resolve the issue.