How to keep guests/unathenticated users from being able to access Virtual AgentDescriptionBy default, guest or other unauthenticated users are able to access and interact with Virtual Agent functionality. This may be unwanted so this document will identify what needs to be changed to make sure guests cannot access Virtual Agent.Release or EnvironmentParis Release And ForwardInstructionsThe following Public Pages (sys_public) records should have their 'Active' field un-checked so that the value is 'False':$sn-va-web-client-appsn_va_web_client_app_embedsn_va_web_client_loginOnce this is done if an unauthenticated user attempts to access Virtual Agent by clicking on the Virtual Agent icon they will be directed to the login page. To remove the Virtual Agent icon completely from the Service Portal login page so that the icon only shows for logged-in users, navigate to Service Portal -> Agent Chat and set the Public field to False for any Service Portal records where the icon should not show for logged out users.